In her thesis study, Loewy implemented a training program for retail employees to improve behaviors of greeting, smiling, and making eye contact that are strongly correlated with customer satisfaction.

Shannon Loewy

2005 Phi Beta Kappa Marion Jewell Hay Award Recipient

Shannon Loewy, a senior psychology major from Lake Region High School in Eagle Lake, Florida, has received the Marion Jewell Hay Award, given to the most outstanding graduating senior elected to the Florida State University chapter of Phi Beta Kappa. Shannon has earned a 3.98 grade point average at FSU, and has completed an Honors Thesis under the direction of Professor Jon Bailey titled “The Effects of Graphic Feedback, Goal Setting, and Positive Reinforcement on Customer Service Behaviors.” In her thesis study, Loewy implemented a training program for retail employees to improve behaviors of greeting, smiling, and making eye contact that are strongly correlated with customer satisfaction. Her research interests include human performance analysis and problem-solving within the broader field of Applied Behavior analysis.

Phi Beta Kappa, the nation's oldest and largest academic honor society, chartered its first Florida chapter at the Florida State College for Women (now the Florida State University) in 1934. The chapter's activities include recognition of outstanding juniors and graduating seniors and sponsorship of visiting speakers of University-wide interest.

Marion Jewell Hay, for whom the award is named, was Professor of Education at FSU from 1929 until 1967 and a local businesswoman. She passed away in 1986 at the age of 86.